MGB Policies

Returns

Used Weapons

Consignments

Order Fulfillment

Wild West Gunsmithing

Transfers

Trading

Layaway

 

RETURNS

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is" or "used" or that have been installed or used after receipt.
3. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.


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Consignments

All items are required to have a minimum of 90 days on consignment.  Matthews Gun Brokers requires a $25 fee for return of each firearm. 
Matthews Gun Brokers is NOT responsible for theft or damage that occurs while in possession of said item, such as scratches, water damage, fire damage or corrosion.

If consignee requests for said item to be listed on Gunbroker.com, Consignee will be responsible for all auction fees.  The item will remain listed unless sold or the time is exceeded. 

Consignee will be notified of sale within 30 days of the sale date.  Matthews Gun Brokers will keep 15% of the final sale price.

 

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WILD WEST GUN SMITHING

Call 704-321-0796 to make an appointment. 

Customer must be specific on repair request. Customer agrees that if firearm needs additional work when taken apart, additional charges shall apply. Ordering parts takes time and customer agrees to give gunsmith the time needed to properly repair the firearm.

 

**Note** Gunsmith will stand behind work. If a gun continues to have the same problem, we will do our best to resolve the issue. No refunds on repair work for any reason.

 

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TRANSFERS

$20 transfer fee per firearm. 
Make sure MGB knows that your package is on its way. 
Have the sender put your name and number on the outside of your box. We don't want to be in the middle of any shipping errors.

Item must be picked up within 90 Days. After 90 Days, item will be become property of Matthews Gun Brokers.

 

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TRADING

We only trade select items.
If you want to trade, call 704-321-0796 Wednesday thru Friday and ask for Jeff.

 

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Layaway

You can put an item on lay away for $50 down. 60 days to pick up. After 60 days, item will go back on the shelves.

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